Customers of Humane Inc. are being strongly advised to stop using the charging case for its AI Pin device right away because of a possible fire risk caused by faulty battery cells from a third-party source. The AI Pin and other accessories are still fine, but the company is looking for a new battery source and is giving users who are affected two months of free subscription service.
Charging Case Fire Risk
Due to bad battery cells from a third-party source, the charging case for the AI Pin has been found to be a fire risk. People have been told to stop using and charging the case right away. Humane Inc. is actively looking for a new battery source to fix the problem and has cut ties with the problematic supplier.
AI Pin Accessories Not Affected
The charging case for the AI Pin has been marked as a possible fire risk, but other devices are still fine. The AI Pin, the Charge Pad, and the Battery Booster are all safe to use because they don’t have any parts from the battery source that was banned. Customers have been told by Humane that the problem is limited to a few battery cells in the charging case and not with the way the case is built.
Problem With A Bad Battery Supplier
The problem with the AI Pin’s charging case is caused by bad battery cells from a third-party supplier. These cells are what cause the fire risk. This supplier has been disqualified by Humane Inc., and the company is now looking for a new battery source. The company has made it clear that the issue only affects a few battery cells and has nothing to do with how the charging case’s hardware is designed.
Offer To Pay The Customer
Because the charging case could catch fire, Humane Inc. is giving customers who were impacted two months of free subscription service to make up for it. This move is meant to lessen the effect on people who have already spent $700 on the AI Pin and another $24 a month on a membership. But because the AI Pin’s battery life isn’t always stable and it needs to be charged a lot, it’s still not clear how well this adjustment works.